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with BEKO and Hello Fresh

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Please enter your details below, plus the date you purchased your Beko hob to apply for your Hello Fresh box.

Please note, we will send your Hello Fresh redemption code to this email address and it will act as your username for this site, so please ensure that you enter it correctly.






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Terms apply. UK. 18+. Visit www.tlcrewards.com/beko 30 days after purchase to enter, claims will become invalid after 60 days of purchase. Full terms and conditions apply.

Please note

You must wait 30 days after your date of purchase before you can claim your Hello Fresh box

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Why do I need to wait 30 days to claim?
You must wait 30 days from purchasing your Beko hob to redeem your Hello Fresh box as this is your cooling off period. Once you have waited 30 days please revisit this site in order to download your application form.

What is a cooling off period?
A cooling off period is the period after which we will have confirmation that you have not returned your Beko HII64400AT induction hob. During this period you are unable to redeem your Hello Fresh box. Any applications received before the 30 days are complete will be deemed invalid.

I have not received an email yet
There may be a number of reasons why you have not received your email. If you have not sent off your application form, you will need to do this first via the registration page so that Customer Services can validate your claim. Our Customer Service team take an average of 5 working days to validate a claim, so please ensure you have waited until after this period. If your email has still not come through after these steps, please call Customer Services on 0871 221 0511.

I have lost my application form
If you have lost your application form you will need to go back to the registration page and re-register. If you are having problems, please call Customer Services on 0871 221 0511.

When will my Hello Fresh box be delivered?
Boxes are delivered every Tuesday and Thursday. Your order must be completed by 5pm Tuesday evening to qualify for delivery the week after.

How will my Hello Fresh box be delivered?
Your Hello Fresh box will be delivered by courier.

What happens if my delivery is late?
This rarely happens, however if you do find your delivery is late please call 0203 510 6076, Monday – Friday, 9am – 6pm or email hello@hellofresh.co.uk.

What happens if I miss the delivery?
If you miss your delivery, please call 0203 510 6076, Monday – Friday, 9am – 6pm or email hello@hellofresh.co.uk to arrange another delivery time.

What happens if there is something wrong with the ingredients in my box?
This is very unlikely, as all our food is fresh. However if you do have a problem, you can contact Hello Fresh on 0203 510 6076, Monday – Friday, 9am – 6pm or email hello@hellofresh.co.uk and Hello Fresh will arrange to replace any such ingredient. They will aim to replace this within 24 hours, subject to availability.

What happens if I do not like the food in my box?
Hello Fresh recipes and ingredients are based on regular and in-depth customer feedback and are therefore based on popular preference as well as what is currently in season. We hope that you are delighted with the recipes and food you receive and enjoy trying something new. Unfortunately we can’t guarantee that there won’t ever be something that you do not like, however all recipes are put together to appeal to the widest possible audience.

How long will it take for my claim to be validated?
We will begin to validate your claim as soon as we receive your application form. However, as a guide it takes an average of 5 working days for your email with your redeem details to be sent.


  1. This offer is open to all UK residents (England, Scotland, Wales and Northern Ireland) aged 18 years or over who purchase a Beko Induction Hob HII64400AT during the promotional period of 1st February 2014 to 28th February 2014 at Appliances Online only. 
  2. This offer is not available to employees of Beko plc, TLC Marketing UK Ltd. or anyone professionally connected to this promotion.
  3. Purchasers of the Beko hob HII64400AT are entitled to either a 3 meal box for 4 people (meat/fish or vegetarian box), or a 5 meal box for 2 people (meat/fish box) from Hello Fresh. Offer is only available for 1 box. Offer is not available on gift boxes or family boxes. All other costs incidental to the enjoyment of the offer are the sole responsibility of the Beko plc customer.
  4. Qualified customers can claim their Hello Fresh box online at www.tlcrewards.com/beko. Internet access is required.
  5. Customers cannot apply for this offer within 30 days of purchasing a Beko Induction Hob HII64400AT.
  6. Customers must then apply within 60 days of purchasing their Beko hob HII64400AT. Last redeemable date is 23.59 on the 28th April 2014.
  7. Hello Fresh orders are delivered weekly on Tuesday or Thursday. This offer is for a single order of a free box. You must order your box by 5pm on Tuesday for receipt on the following Tuesday or Thursday.
  8. Delivery will arrive between 9am and 5pm on your chosen Tuesday or Thursday. Delivery is included.
  9. For any Hello Fresh queries, you can email hello@hellofresh.co.uk or call customer services on 0203 510 6076. Lines are open 9am to 6pm Monday to Friday.
  10. Beko plc customers redeeming this offer must post their application form and Beko receipt to Beko plc, PO Box 468, Swansea SA1 1RH along with a stamped addressed envelope to validate their claim. Their receipt will be posted back to them in the stamped addressed envelope provided.
  11. The offer has no monetary value, cannot be resold and cannot be used in conjunction with any other promotional offer, affiliate network sale or discount or redeemed in whole or part for cash. The offer can only be used once per customer, per household. Offer must be used within 60 days of the closing date.
  12. The Promoter reserves the right to terminate or amend this offer in wholly exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, but will use all reasonable endeavours to minimise the effect to the participant to avoid disappointment.
  13. The Promoter and its agents reserve the right to offer a substitute gift of equal or greater value if circumstances make it unavoidable owing to circumstances beyond its reasonable control.
  14. Insofar as is permitted by law, neither the Promoter, its agents or distributors will in any circumstances be responsible or liable to compensate the purchaser or other bearer, or accept any liability for:
    1. any non-acceptance of this offer; 
    2. any inability by the bearer to use this offer properly or at all; or
    3. the contents or use of this offer; and
    4. the quality and/or availability of the services offered by Hello Fresh; your statutory rights are not affected.
  15. If for any reason you encounter a problem in redeeming this offer please call 0871 221 0511 for assistance. Lines are open 9.30am – 5.30pm Monday - Friday. Calls cost 10p per minute from BT landlines. Calls from mobiles and other network providers may vary.
  16. By claiming this offer, the Beko plc customer agrees that the Promoter may disclose information to TLC and its agents for administering the offer only.
  17. The "How to" instructions form part of these terms and conditions. No other terms and conditions or any representations, written or verbal, shall apply. This does not exclude liability for fraudulent misrepresentation.
  18. By taking advantage of this offer, the Beko plc customer is deemed to have accepted these terms and conditions. 
  19. This offer is administered by TLC Marketing UK Ltd., PO Box 468, Swansea, SA1 1RH. All correspondence regarding this offer should be directed to this address marked ‘Beko’.
  20. The Promoter's decision on any aspect of this offer is final and binding and no correspondence will be entered into.
  21. The Promoter shall not be liable for any failure of any third party to fulfil its contractual obligations although the promoter shall try to minimise the effect of such failures.
  22. These terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including any non-contractual disputes or claims), shall be governed by and construed in accordance with English law.  The English courts and Welsh shall have exclusive jurisdiction over any dispute or claim (including any non-contractual disputes or claims) arising from, or related to, these terms and conditions.
  23. Promoter: BEKO plc. Beko House, 1 Greenhill Crescent, Watford Herts WD18 8QU; Company Registration Number 02415578.

If you have any questions relating to this offer please contact our Customer Service team on:

Phone:
0871 221 0511*

Write:
BEKO
TLC Marketing UK Ltd.
PO Box 468
Swansea
SA1 1RH

*Lines are open Monday – Friday, 9.30am – 5.30pm. Calls cost 10p per minute from BT landlines. Calls from mobiles and other network providers may vary.



General

TLC Marketing UK Ltd. and Beko Plc respects the privacy of every individual who visits our sites or responds to our interactive advertisements and other communications. The ‘Beko Hello Fresh’ website is operated and administered by TLC Marketing UK Ltd. for and on behalf of Beko Plc. This Privacy Statement outlines the information TLC Marketing UK Ltd. will collect and how we will use that information.

We may modify this Privacy Statement and you should therefore periodically visit this page to be sure that you have read and agree with our most current privacy statement.

TLC Marketing UK Ltd is an English company incorporated and registered in England and Wales with company number 06821393 whose registered office is at 19, Harcourt Street, London W1H 4HF ("we") are committed to protecting and respecting your privacy. This policy explains our data processing practices and your options regarding the ways in which your personal data is used. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By registering, downloading information or entering our site (as defined below) you consent to the collection, use and transfer of your information under the terms of this policy.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by registering or by filling in forms on our site www.tlcrewards.com/beko  (our site). This includes information provided at the time of subscribing to any services we offer, downloading information posted on our site, posting material or requesting further services. We may also ask you for information in connection with or participation in any promotions or competitions sponsored, promoted or offered by us and/or any third party and information you provide when giving us feedback or completing profile forms and when you report a problem with our site or information we learn from your use of our service and your visits to our site.
  • Other information from your interaction with our site, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the site, ad data, IP address and standard web log information.
  • If you contact us, we may keep a record of that correspondence.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own purposes or otherwise and the resources that you access.

Hello Fresh

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